Answer telephone calls for Loan Department. Provide information or answers on basic lending questions from members. Responsible for directing member inquiries to appropriate lending staff. Perform a variety of support duties related to the lending function within the credit union.
General Requirements:
- 2 years experience, but willing to train
- High School Graduate
- Pleasant, professional, and neat appearance
- Must work WELL with public
- Good Computer Skills
- Good telephone skills
- Ability to problem solve
- Organized worker
- Cooperative spirit; “team player”
Job Responsibilities:
- Answer telephone for the loan department professionally and courteously. Answer questions, provide information, and/or route calls to appropriate loan officer. Take messages and coordinate follow through.
- Serve as a department receptionist, receiving members and guests to the loan department in a professional, courteous manner. Ensure that the individual receives prompt attention by loan officers.
- Type all necessary loan documents for approved loans.
- Type denial forms for all loans that are declined.
- File and maintain loan records on the computer. Ensure accuracy and completeness of work.
- Assist members and employees with basic questions regarding lending services.
- Mail or email loan applications and/or information to members and prospective members.
- Schedule appointments with loan officers. Maintain and coordinate the department’s calendar so that members are served with the highest quality.
- Perform word processing for the loan department ensuring accuracy and completeness of work.
- Maintain accurate and complete files and records.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule: 8 hour shift
Ability to commute/relocate: Poplar Bluff, MO 63901: Reliably commute or planning to relocate before starting work (Required)
Experience: Customer service: 1 year (Preferred)
Work Location: In person